The package handlers at FedEx Ground load and unload around 8.5mn packages per day. The physical nature as well as the volume of the work makes it a difficult job. It is for this that a few new hires quit the job almost immediately, as per Denise Abbot, the Vice President of Human Resources, FedEx Ground.
Hence, the company’s Truck Package Delivery department decided to incorporate VR (virtual Reality) into training employees, teaching new package handlers the things they can expect when on duty as well as the safety measures they should be using.
In the recent years, lightweight, cheaper VR tech and personalisable VR training modules have made these programs much easier and affordable to use across an array of corporate companies.
The training and HR managers at FedEx Ground worked along with safety as well as other units of the company to form objectives for this new VR training program. The objectives included improving safety, curbing turnover, changing the negative perception of the employees about orientation as well as cutting costs.
To develop the training plan, the company collaborated with VR training systems company Strivr. After the 18-months long VR employee training experiment, the FedEX Ground staff had a notable improvement, said FedEx.
The company still is compiling information on VR training-related cost savings.