The American Airlines app or website are tools that can be used while traveling. Boarding flights can be difficult, especially for an international flight. There are many documents that passengers are expected to provide. And most of that is done by getting into a long queue. But with American Airlines services, passengers can get their boarding pass easily.
Passengers can log in to their American Airlines account and download or print the boarding pass before they get to the airport. And scan it to make boarding the flight easy and quick. This would be true in an ideal situation. However, that is not how it is for some users. A few users cannot print their boarding passes from American Airlines’ mobile app. Here are some troubleshooting methods you can try to fix this problem on your device. Take a look!
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Steps to use when the American Airlines mobile boarding pass is not working:
1) Check if the Airport accepts mobile boarding pass:
This is something that you need to check before leaving for your flight. According to American Airlines, most airports accept a mobile boarding pass. The keyword here is “most”. This means that there can be a few exceptions to this statement. It is up to you to ensure that the airport you are headed to accepts American Airlines’ mobile boarding pass. If it doesn’t, there’s no point in trying to fix the problem because you won’t be able to use it anyways.
2) Troubleshoot the app:
There are some troubleshooting steps that can be used on an app to try and fix the errors. The first thing to try is clearing the cache files. For that, long press the app icon on your mobile device. This will open a small menu. In that, select “App info” or a related term. After that, from the new list of options, select ‘Force close’ and then select ‘Clear Cache’. This will delete all the unwanted files in the app’s database and remove any corrupted files in the process. Now open the American Airlines app and check if you can download the boarding pass. If that does not work, reinstall the app on your device.
3) Use the website:
If the American Airlines app is the one causing trouble, try using the American Airlines website. That should work since it is basically the same as using the app. If the website doesn’t work, use the app. If this step fails as well, it is quite possible that the American Airlines servers are out. A quick way to check that is by searching ‘American Airlines server status’ in your browser. If the servers are out, you will have to wait for the problem to fix itself.
