Social media has a bad reputation for being unsafe for kids. One may call it a stereotype, but there are legit reasons for parents to be worried about their children using social media. A well-known app for chatting and socializing is Messenger. Messenger is used in association with Facebook by many people. But again, you cannot say that Messenger is completely safe because it is backed up by Facebook. Even on Facebook, people can get away with lots of shenanigans while keeping their identity a secret. So, Messenger Kids is Facebook’s answer to the concern that a vast audience has.
Messenger Kids is a social platform designed in a way that ensures safety for kids. Given that you are reading this article, you already know all the benefits of using Messenger Kids instead of the normal app. The reason you are here is to find a fix for the video not working issue on Messenger Kids. The features on Messenger Kids are very limited. This is to ensure that the children aren’t using the app for anything other than what it is meant for. Messenger Kids allows children to message, video chat, play games, and explore stickers. If the video calling feature does not work for some reason, here are the troubleshooting methods you can try.
Also read: Can you deactivate Facebook but not Messenger in 2022?
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Fixes for Messenger kids video not working:
1) Give the necessary permissions:
Video calls require permission to use the default camera on your device. And if the Messenger Kids app does not have permission to use the camera on your device, go to the device settings. At the top of the screen, you should see a search bar. Search for “Permissions”. A list of all the hardware components will pop up. Select camera from the list. Check if the Messenger Kids app has permission to use the device camera. If permission is not given, tap on the button against it to allow access. After this, Messenger Kids should successfully connect the user on a video chat.
2) Use the default camera:
This goes for PC setups or laptops. There can be more than one camera attached to the system. So make sure that you have a default camera selected for the browser you use more frequently. If you cannot find the option to select your default camera, open the browser menu by selecting the menu icon at the top right corner of the screen. Then go to history and delete Messenger Kids. Go to settings and clear the cache and cookies for the browser as well. Now when you open Messenger Kids on your browser, you will be asked for the necessary permissions again. This time, be sure to select the camera you would want to use for the video call on Messenger Kids.
3) Clear app cache:
Clearing the app cache from time to time is important to maintain the proper functionality of an app. Press hold the app icon on your phone and select ‘App info’. Now select ‘Clear cache’. After this open the Messenger Kids app and check if the video is working.
4) Restart device:
Restarting the device in case of a problem is an age-old troubleshooting step. Restart the device you are using in hopes of fixing any system errors. After the restart, open Messenger Kids and check if the status of your problem.
5) Reinstall app:
Reinstalling the app is the best way to go through all the procedures of setting it up from scratch. Uninstall the app and install it again. Then go through the setup process carefully. Make sure to give it all the permissions it needs. This should fix all the problems with Messenger Kids including the video chat.
