One of the best advantages of using a video streaming platform as your primary source of entertainment is being able to use it on a variety of devices. The device that we have on us at all times is a mobile phone. It is compact and easiest to handle when on the go. So whenever you are in need of entertainment while away from home, your mobile phone is the only device you will turn to. So when a video streaming service like SYFY fails to work on your Android or iOS mobile device, it can be very frustrating. Hence here are some easy-to-follow troubleshooting steps, so you can continue enjoying your favorite content wherever you go!
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Fixes for SYFY app not working on Android or iOS devices:
Restart app:
Close the SYFY app on your Android or iOS device. Remove the app from the list of recently used apps. This will help in putting a stop to the functions of the app even in the background. After that, open the app and check if it works correctly. If it doesn’t, try the next step.
Restart device:
Restarting your mobile device is one of the most basic troubleshooting methods that works most of the time. Press and hold the lock button or the power button on your device until the power off options pops up. Select “Restart” from those options. Wait until your Android or iOS device restarts, and then open the SYFY app. Everything will work correctly after this.
Clear cache:
Clearing the cache files is an important step for video streaming apps. Video streaming apps can expose the user to many thumbnails, all of which get saved as cache files. This decreases the loading time, whenever you access the same content again. These cache files need to be cleared or else there is a possibility of them getting corrupted.
Android – Press and hold the SYFY app icon and go to App info > Clear cache. Confirm that you want to clear the cache files, and it will be done.
iOS – Go to Settings > General > Storage > SYFY app > Offload app.
Open the app after this step to check if the problem is fixed.
Update/reinstall app:
If clearing the cache files did not fix the problem, go to the Play Store on your Android device and App Store on your iOS device. Search for the SYFY app and check if there is an update available for it. Install any pending updates that may be lined up. If there are no pending updates, uninstall the app from your device. Now install it again. The reinstallation should fix the problem almost certainly.
