An internet connection is one of the most important things in today’s fast-paced life. The internet makes communication easier than ever and provides you with almost any information you might need. That’s why it is very important to select a trusted internet service provider to not worry about data fluctuations often. The users who trusted Telus with this job expected the same thing.
However, things don’t always go as we plan. Telus doesn’t usually have issues with providing internet to their customers. However, if you have been dealing with constant issues with the Telus internet connection, then use the following troubleshooting methods to fix it.
Also read: Beachbody not working on Firestick: Fixes & Workarounds
Beachbody not working on iPad: Fixes & Workarounds
Steps to fix Telus Internet not working:
1) Power cycle your router:
Power cycling your router and modem is the easiest way to fix small issues with the internet connection. Turn off your router and modem. Unplug the batteries from your modem if necessary. If the modem runs on standby charge, let it sit until the charge runs out as well. Let the setup be unplugged for a few minutes. Now plug the power cable back into the router and insert the batteries back into the modem.
Turn on your router and wait for the signal to form a stable connection. It will take a few seconds for the connection to become stable. Now connect your device to the Telus internet connection and check if it is working the way it should. Play a video online for about ten minutes. You will find out if the issue is really fixed.
2) Check connectivity status:
Internet services can go out more often than you would expect them to. An easy way to find out if you are in the region affected by the server outage is by checking the Telus website. Telus has a page dedicated to displaying affected areas on a map. To access that page click here. Check if there is a server outage affecting your internet access.
If this suspicion comes out to be true, all you can do is wait. There are no troubleshooting methods that can help you fix a problem that originated from a server issue. Wait patiently for the service to be back. Meanwhile, you can keep up with the situation by visiting online community threads for Telus internet.
3) Contact support:
If there are no reported outages for your region, contacting Telus support is all you can do at this point. Click hereto contact its support group for further assistance in the issue.
