Nothing should come between you and your favorite show. But the error code 5004 knows no boundaries. The Amazon Prime Error code 5004 may be stopping you from watching your favorite show, but that won’t last long. Continue reading this article to know more!
Amazon Prime is a subscription service that unlocks perks for different services on the Amazon website. The company is not just a shopping website but can also be a great content provider. The Amazon Prime subscription allows users to access a great library of content on all of Amazon’s allied services. One such service is Amazon prime video. Amazon prime video has a great collection of shows and movies and originals that can provide you with content for days to come. But what’s the use of it when your session is disturbed by the error code 5004? The Amazon Prime Error code 5004, seems to only affect Prime video users. If you are among the unlucky users, here are some troubleshooting steps to help you fix the issue.
Also read: Amazon Prime Video App not working: Fixes & Workarounds
Can you watch Amazon Prime offline?
Fixes for Amazon Prime Error code 5004:
Add the right credentials:
Take the utmost care when adding the email id and password for your Amazon prime video account to avoid the error code 5004. Press the “eye” symbol so you can see the password you entered. If there is any mistake made while entering the password or ID, correct it. This should be enough to avoid the error. But if the error code 5004 persists, reset your password.
Reset password:
Amazon’s support page suggests users reset their password. This is because the error code 5004 represents an authentication error. To reset your password, click here. The error code 5004 on Amazon Prime Video should not persist after this.
Conclusion:
Many different websites have listed troubleshooting steps for internet connection and various other aspects that don’t even contribute to the error code 5004. This can create a lot of confusion between users. But with all things considered, the troubleshooting steps given in this article should be enough to fix the problem. Don’t stress yourself with troubleshooting steps that don’t work. Just follow the steps listed above and you should be good to continue watching your favorite show or movie on Amazon Prime video without the threat of error code 5004.
