Released back in June 2023, Diablo 4 quickly became the fastest-selling game in Blizzard’s history. This goes to show just how much fans loved the previous installments in the Diablo series. Unfortunately, reviews show that the game hasn’t been able to engage players like the previous titles did, and the credit for this goes to the various bugs that plague it. If you too bought the game, you might have encountered a few issues yourself. A few players have reported getting the data retrieval error when launching Diablo 4.
The Diablo 4 data retrieval error can happen due to problems loading the game files, whether they are save files or general game storage files. This error causes the game to crash, and in many cases, even before reaching the character selection menu. We understand it can be quite frustrating, so keep reading this article until the end to find out if a fix exists yet.
Diablo 4 Data Retrieval Error: Is there any fix yet?
The error in question reads ‘Diablo IV was unable to retrieve necessary data. Please check your network connection‘. There are a couple of things that can cause this issue in the game, so we have listed a few effective workarounds to get rid of it.
Disable antivirus –
It seems the most common cause of this issue is antivirus programs like Kaspersky interfering with the game. To fix it, open the antivirus program on your system, go to settings, and turn off real-time protection. Save the changes and try playing the game again. This workaround was suggested by Anemos on the game’s official forums so make sure to give it a try. Remember to enable protection again after you are done playing!
Check your internet connection –
Network connectivity problems can cause this error, so make sure your internet is working correctly. Ensure that Diablo 4 has permission to access the internet and that the Windows firewall is not blocking it.
Install Diablo 4 in internal storage –
Make sure that you have installed the game on internal storage, as the game can have problems loading files from slower external storage devices like an external SSD or HDD. If you have multiple internal storage devices, maybe try installing it on a different one, as that seemed to have done the trick for xkos.
Verify integrity of game files –
Since the problem is caused by trouble accessing game files, there is a possibility that some files are corrupted/missing. You can fix this by verifying the integrity of game files, which runs a scan to check if this is indeed the case, and automatically fixes the files if it is. To do this in Steam, right-click on the game in Steam library, select Properties> Installed files> Verify integrity of game files. After the scan is complete, check if the issue persists.
Update the game –
It is possible a past update broke something. Hotfixes and patches are typically pushed to fix issues like this that occur after updates, so make sure the game is updated to the latest version.