Direct Express card users may sometimes face problems with their app. Direct Express card is a Master Debit Card and is used by the users or cardholders. The Direct Express Card is a popular way of making cash transactions and withdrawing. The card users do not need to visit banks to withdraw money anymore. The card also helps in making payments at malls and petrol pumps, and several other places, given they have a swiping machine. Users can also use the card for making online payments on websites.
Many a time, the Debit Express cardholders are unable to use the card. This problem can occur at ATMs, malls, and other places while using the debit card as well as while trying to make payments online on websites and stores. Users may be unable to use the card for a few reasons or the card may stop working completely. There are different reasons behind the card not working, let us discuss each in detail and consider their possible workarounds as well.
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Reasons your Direct Express card may not be working and ways to deal with it
Though cards do not stop working on their own, some problems may occur occasionally. These problems can be due to server problems as well as the physical condition of the Direct Express card as well. Here are some suggested workarounds that you can try if your Direct Express Card is not working.
- Card Expiration- there is a high chance that your Direct Express card may have expired. An expired card stops working on its own and the card issuer may or may not contact you to warn you about it. If your card has stopped working, check its validity which is mentioned on the card. If the validity of the card has expired, you will have to apply for a new one.
- Physical damage to the card- physical damages to the debit cards are another common reason behind the card not working. Damaged cards are difficult to read by the card machines and thus they do not work. Check your card to see if there are severe scratches or peel-offs. If yes, return your existing card and apply for a new one.
- Suspicious or illegal activities- your Direct Express card may be blocked if they suspect some suspicious or illegal activities on your card transactions. These include making payments using your card for purchasing illegal substances, visiting government-prohibited sites, and/or using your card to make payments on restricted sites and purchasing drugs and unauthorized arms and ammunition.
These are the most common and plausible reasons behind your card not working. If none of the above-mentioned solutions work for you, contact your card executives and get a new card.
