Are you facing the DIRECTV error 721? Then, let us help you troubleshoot it. You may have come across this error while trying to view a particular channel. Well, the error 721 implies that you haven’t purchased the channel or it may not be included in your channel package. The error code 721 may also point to the need for refreshing the service entirely. Whatever may be the case, we’ll help you overcome it. Stick with us till the end of this article to know ways to troubleshoot the error 721 of DIRECTV.
If you recently started facing the error 721 while trying to view the A&E channels on DIRECTV, here’s what you should know. DIRECTV removed the A&E channels from their SELECT and ENTERTAINMENT package last month. This change took effect only for peeps who do not watch A&E channels frequently. So, if you are unable to view channels like The History, Lifetime, BLAZE, or Vice and want to opt for the A&E service, you’ll have to take some additional steps.
How to fix the DIRECTV error 721?
If you are facing troubles regarding the A&E channels, all you have to do is opt for the service separately. To do so, head over to the online channel opt-in service by DIRECTV or contact a DIRECTV Troubleshooting agent for help. There’s no additional cost associated with this process.
But, if you are facing the DIRECTV error 721 for other channels to which you have subscribed, it may imply the need for a service refresh. By refreshing the receiver, you’ll be refreshing the authorization for the DIRECTV service. If you manage your service through DIRECTV, follow the steps below:
1) Go to directv.com and then select My Account (Sign in to see your account).
2) Now, click on My Equipment and then select the Refresh receiver option next to the affected one.
And, if you manage DIRECTV through your AT&T account, you’ll need to refresh your connection from here.
Lastly, you can try restarting your receiver. To do so, follow these steps:
1) Unplug the power cord of the receiver from the power outlet and plug it back in after 15 seconds.
2) Find the red button on the DIRECTV receiver. Press it to restart the receiver.
That’s it. You can also refresh your receiver/service once again, just in case.
We hope the above troubleshooting steps helped you get rid of the DIRECTV error 721. If not, you can always contact a DIRECTV Troubleshooting Agent for help. Make sure to stay tuned to Androidgram for more articles like these!