One of the most popular mobile games based on the Dragon Ball Z universe is none other than Dragon Ball Legends. Released back in 2018, the game’s player base has been quite huge and it continues to stay relevant even after 8 years of release. Since it is a card battle game, you will have the most fun battling other players to win. But what if you launch the game and then encounter the error code cr990504? This error code has been troubling players since the game’s release, and now, it has returned to haunt them again. So, if you too are encountering the error code cr990504 in Dragon Ball Legends, consider reading this guide for workarounds to fix the issue.
The error code cr990504 is not limited to a single platform the game is available on. Players on both Android and iOS are encountering the problem. Due to this issue, the game becomes inaccessible as the following message pops up: “A Communication Error has Occurred. (Error Code CR990504)”. That said, this error first occurred months after the game’s release, and now it has returned in 2024. So, what’s the cause? Are there any official workarounds for the same? Continue reading for more details.
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Dragon Ball Legends Error Code cr990504: How to fix it
Before you try the workarounds, you should know that the official Dragon Ball Legends team has shared an announcement regarding an issue that occurred in the application. They stated that due to this issue, the DBL application was taken down and emergency maintenance was performed. So, it is possible that you might have tried logging into the game when the maintenance was live.
[Notice]
A login issue with the app occurred at 2024/5/31 20:23(JST). Emergency maintenance was performed and the issue has been resolved.
We will be distributing 500 Chrono Crystals in response.▼Distribution Period
2024/06/01 00:10 ～ 2024/06/08 00:10 (JST)It may take…
— DRAGON BALL LEGENDS (@DB_Legends) May 31, 2024
Anyway, now that the issue is fixed and the game is back, you shouldn’t encounter the issue anymore. But if you do, here are some workarounds for you to try:
1) Restart the game and your phone
Start with restarting the game and then check if the connection error persists. If it does, consider restarting your phone, as doing so has worked for a player.
2) Check Internet
Since this is a connection-related issue, make sure your internet connection is working and stable. A faulty or slow internet connection can restrict the game’s access to its servers, resulting in this issue. You can try switching to a different WiFi network or using mobile data instead to check if the issue persists.
3) Disable VPN
If you are using a VPN while launching the game, we recommend disabling it. A VPN connection can also block a game’s access to its servers, so disabling it can fix the issue for good.
4) Check game server status
It is possible that the game servers are down for maintenance during the time when you are trying to log in. To make sure that’s not the case, we recommend visiting the official X/Twitter handle of the game and then checking if any server-related issues are announced. If the servers are down, you will have to wait until they are back online.
5) Deactive Data Saver
If you have a Data Saver setting on your phone, then consider disabling it, as a player mentioned that doing the same fixed the issue for them.
6) Update DBL App
Head over to the Play Store or App Store and then check if there’s an update pending for the game. If there is, download and install the update. Once updated, launch the game and then check if the issue persists.
7) Reinstall
If none of the workarounds fixed the issue, all there’s left to do is reinstall the game. A fresh installation might be all you need to fix this issue. Well, there’s a report from a player stating that resetting their phone fixed the issue for them, so you can give it a try. But do note that doing so will result in data loss if you haven’t backed up your files. Therefore, do this at your own risk.
For now, these are the workarounds we suggest you try to fix the error code CR990504 in Dragon Ball Legends. If you find this guide informative, consider visiting Android Gram for more such content on all things gaming.
