Video doorbells are changing the way security works in the modern world. They act as the first line of defense for your house. You do not even have to be there to know who is standing outside your door. This is especially helpful in receiving packages and preventing them from getting stolen by porch pirates. Many mishappenings can be stopped by just knowing who’s approaching your door. Currently, Ring doorbells are among the finest video doorbell devices on the market. Hence, it’s only fair for users to expect all the basic functions that are available in other similar devices from the Ring Doorbell 4. Sadly, some users are forced to deal with a problem with Ring Doorbell 4’s motion detection.
Apparently, the motion detection feature is not working correctly or is throwing weird errors. If you too are disturbed by the untimely notifications or inaccurate motion detection by your Ring Doorbell 4. Here are some troubleshooting steps to help you fix it!
Fixes for Ring Doorbell 4 not detecting motion:
1) Tweak motion detection sensitivity:
Open the ring app on your phone. On the top left corner, you should see three lines. Tap on it to open the menu. Select “Devices” and select your doorbell. Select Motion settings > Motion Zones. Changing the Motion Frequency will adjust the sensitivity of the motion sensors on the doorbell. After making the necessary changes, motion detection will work on the Ring Doorbell 4.
2) Reset the Motion Zone:
Follow the same steps as given in the previous one. Adjust your Motion zone so that areas with high movement, like the sidewalk in front of your house, are not in the “Motion Zone”. This way you can filter the alerts you get throughout the day about motion detection by the Ring Doorbell 4.
3) Turn on alerts:
Make sure that alerts are enabled on your phone in the Ring app. You might think that the motion detection feature isn’t working because you aren’t receiving any notifications. But that can also mean, you don’t have notifications enabled. Check that and proceed with the next step if needed. Also, turn off “Motion Scheduling”. Motion scheduling can limit the number of alerts you get on your Ring app. This can prevent alerts even when there is movement at your doorstep. If you can see a clock icon against your Ring device in the app, motion scheduling is enabled. Turn it off to prevent missing out on notifications.
4) Contact support:
If none of the troubleshooting steps mentioned above work, try contacting Ring support. For this particular problem, you might not be the only one facing it. Users are already disappointed by the lack of package alert on Ring Doorbell 4. So giving Ring the valuable feedback about their product is necessary.