SYFY is the one-stop destination for viewers who enjoy Sci-fi movies and horror shows. It was a cable TV network that transitioned to OTT recently. An online video streaming platform is better than live cable TV any day of the week. It is accessible on a variety of devices. You can watch any show you want at any time. And you can easily go back to the episodes you like and rewatch your favorite content over and over again. And just like any other video streaming service, the SYFY app is available on almost all widely used video streaming devices, including the Apple TV. The Apple TV is a smart TV with its very own tvOS, which is not seen in any other device. Due to the one-of-a-kind OS, a problem between the SYFY app and the Apple TV will need special attention. Hence here are some troubleshooting steps that should help if there is ever a problem.
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Fixes for SYFY not working on Apple TV:
Restart app:
Close the SYFY app on your Apple TV. Go to the list of recently used apps on your Apple TV using the remote. Swipe the touchpad on the remote to remove the SYFY app. Then open the app again to check if the problem is fixed.
Restart device:
Restarting your Apple TV device is another easy and quick way to fix the problem. Press and hold the menu button and the TV button on your Apple TV remote. Do that until the light on your Apple TV blinks rapidly. This will restart your Apple TV and most probably fix the SYFY app. Open the app to check the result of this step.
Check internet connectivity:
If your internet connection fails to work at an optimum speed, you will most certainly face issues with certain apps. Power cycle your router or just contact your ISP. Once your internet connection is fixed, open the SYFY app on your Apple TV and check if the problem persists.
Reset device:
Open the Apple TV app and go to Settings > System > Reset. Wait for the device to complete performing the reset. After that SYFY should function normally.
Reinstall App
You can also try reinstalling the app. First, you need to delete the SYFY app then install it again. Post reinstallation, sign into your account and enjoy the content SYFY has to offer.
Contact support:
If none of the above-mentioned troubleshooting steps work as a fix for your problem, contacting customer support is the best way to go about this. Contact SYFY support by sending a mail to customerservice@syfy.com and expect to receive a solution that is specific to your situation.
