Are you facing trouble getting your check deposited through the Truist application? Is the Truist mobile deposit not working on your device? Read the article to know all the possible reasons for this error and ways to fix the problem.
Truist Finance is an American Bank that provides popular banking facilities through a mobile application. The mobile application offers all the necessary banking facilities right on your phone. This gives the users the liberty to access their bank account from anywhere in the world. One of the many useful features of the application is the mobile deposit. This allows users to deposit a check using just their mobile phone. This feature can come in handy when dealing with a lot of checks or in case of urgency.
Since, the mobile deposit feature is such an important one, the failure of this feature poses a lapse in productivity. Fortunately, dealing with this problem is not that big of a deal. With straightforward fixes and workarounds, Truist mobile deposit not working is a temporary issue. But before taking a look at the ways to fix this problem, let’s see the reasons that may cause the mobile deposit feature to stop working.
Why does it not work?
There can be a lot of reasons for the Truist mobile deposit not working. But let’s take a look at the most probable ones.
1) Server down:
The server can sometimes crash due to a heavy influx of traffic on the application. This problem cannot be solved with basic troubleshooting. You may have to wait for the server outage to resolve, before trying to use the mobile deposit feature.
Network connectivity is an important aspect of online banking. Information needs to be transmitted efficiently from end to end, to ensure maximum security. Hence, make sure that your internet connection is not facing interruptions.
Also read: How to Deposit Money From Bank Account Into Binance in 2022
How to fix- Truist mobile deposit not working:
1) Take a clear picture of the check:
Take a sharp and clear image of the check. Make sure you don’t get anything else in the frame other than the check. Use a dark background while taking the photo.
2) Restart your phone:
Restart your phone because the system can glitch sometimes preventing applications to use its features. Hence, restart your phone or device, and check if you’re still facing problems while using mobile deposit.
3) Clear cache:
Infrequently, cache files can get corrupted which can cause weird glitches with the application. So, the best thing to do when facing problems with an app is to clear its cache files. Clear the cache of the Truist app (Press and hold the app > i button > Clear data > Clear cache) and check if that solves the issue. To clear the cache of Truist iOS app, reinstall the app. If you still aren’t able to deposit, go to the next step.
4) Update to the latest version:
You will have to check if there is an update available for the Truist app. Check on the Play Store or the App Store, depending on the device you use. Install any available updates. The reason why updates are released is to make the app function better. Hence, updating the application can never go wrong.
I hope that the article helped you fix the Truist mobile deposit not working issue. For more fixes and workarounds regarding the Truist app, check out ANDROIDGRAM.