Amazon Prime Video is Amazon’s entertainment platform where users can enjoy their favorite shows and movies for free. The Amazon Prime Video comes for free with an Amazon Prime subscription and users can download the app for free as well. All they need to do is sign into their accounts on the Amazon Prime Video app using their credentials. It is one of the most popular entertainment platforms and is famous across the globe, barring a few countries. The main reason behind this immense popularity is the affordable price rate along with amazing content. We are sure you enjoy its services as well. If not, we encourage you to try it as soon as possible.
While the Amazon Prime Video app is an excellent way of keeping yourself engaged with mind-blowing content, users also experience troubles sometimes. This isn’t surprising, given all apps face problems now and then. The most commonly reported issue with the Prime Video app is that the app becomes unresponsive sometimes, and crashes when users open it Or when playing a movie or series. Apart from these two, some users also report that the app takes too long to respond. And/or that the screen often freezes when using the app. Well, these issues can easily be dealt with.
Amazon Prime Video app not working: Fixes & Workarounds
1.) For users experiencing problems with difficulty loading content, you need to check your internet connection. In order to watch the content online, users need to have a stable and working internet connection. If your device does not have a data plan, connect to a Wi-Fi network.
2.) For those complaining that the app keeps crashing, close the app and reopen it.
3.) If that doesn’t work, clear the app cache and user data on your device and retry using the app. For this, Go to Settings< Apps< Prime Video< Storage< Clear Cache.
4.) In case you still face problems regarding the app, update the app. Updating the app will help resolve the issues if you are using an old or outdated app version.
5.) If updating the app doesn’t work either, uninstall the app and then reinstall it. Sign in again using your credentials and see if the app works fine now.
6.) Restart your device and retry using the app.
Sometimes, the app may be experiencing server problems. As a result, users may temporarily not be able to use the app. This will get resolved on its own in some time. Also read, Is Prime Gaming free with Amazon Prime?
