Comcast Pods refusing to connect or reach an online status? It is time you know how to troubleshoot and set things straight with your very convenient piece of hardware. The XFi Pods, commonly known as Comcast Pods, are extremely helpful when some locations of your house or office are beyond the range of your router. The pods create an extra mesh of network, so you will now be able to use high-speed internet in the areas beyond your router’s comfort. However, these pods are susceptible to connection errors, and many users have reported issues with network statuses. If your Comcast Pods are not coming online or you are receiving a message saying “Pods Not Coming Online” when trying to connect your Pods to the Xfinity app, this article is for you. We are here with all the troubleshooting help you will need for your Comcast pods to work.
Comcast Pods not working: How to fix it?
Before you start doing anything, make sure that you have activated your XFi Pods. You won’t be able to use the pods without activating them from the Xfinity App. Open the app, and click on the Account icon (top left). Now, tap on the Activate XFi Pods option and follow the on-screen instructions to activate your Comcast Pods. If your Comcast Pods are still unable to “come online” during the activation process or normal use, here’s what you should do to fix the issue.
Troubleshooting steps –
1) You shouldn’t connect your XFi or Comcast Pods to electrical power sockets/outlets shared with light switches. If so, connect your pods to an independent power outlet and then try connecting again.
2) Ensure that the XFi or Comcast Pods are visible and not blocked by furniture or large objects. This will hamper network coverage and connection status.
3) If you are using multiple pods, make sure you space them evenly between the Gateway (router) and the area where you need the pods’ coverage. This will ensure unmatched coverage.
4) If none of the above helps, try unplugging the pods from their electrical source and plugging them back in. It will take some time for the pod to connect. You should see a small light in the front of the Comcast Pod when first plugged in. If you don’t see the light, you will need to contact Comcast officials directly for help.
5) If you have connected your XFi or Comcast Pods directly to your XFi Gateway via the Ethernet port on the pod, unplug immediately. The pods are supposed to be connected wirelessly to the Gateway. If one or more pods are connected directly, the activation process will fail, and your Comcast pods won’t come online.
If none of the above works, please get in touch with a Comcast specialist for further troubleshooting help.