Is Disney Plus refusing to work on your Smart TV? Read this article to know the possible reasons for the problem. And also, try the troubleshooting methods listed below, to help your situation.
Disney Plus is one of the best applications offering a quality video streaming service. With a huge library of movies and TV shows, you will never run out of entertaining and fun content on Disney Plus. But, all of that doesn’t make sense if the users are unable to stream their favorite content due to errors. There can be a number of issues interfering with the Disney Plus app and causing such errors to pop up on your Smart TV. Keep reading to know how to fix a malfunctioning Disney Plus app on your Smart TV.
Why is Disney Plus not working on your Smart TV?
If the Disney Plus app on your Smart TV displays an error message, pay attention to the error code displayed with it. Noting down the error codes can help you pinpoint the exact cause of the issue. For example, Disney Plus error codes 90, 76, 43, and 24 may point towards a slow internet connection or connectivity issue. Another error code 38 suggests that there is an error with the date and time settings on your Smart TV.
Knowing the error code can help you find the best troubleshooting method. But, if Disney Plus does not display an error code or a prominent error message, don’t worry! Not knowing the cause of an issue is definitely troublesome. However, the fixes and workarounds mentioned below are sufficient to eradicate any possible cause that may be stopping you from watching your favorite shows and movies on the Disney Plus app.
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Fixes and workarounds:
Correct the Date and Time Settings on your Smart TV
Open Settings on your Smart TV and navigate to ‘Date and Time’ settings. Make sure that the device date and time are set to synchronize automatically. If you have the ‘Manual’ option selected, change it to ‘Automatic’. Once done, check if Disney Plus is still not working on your smart TV.
Open Settings on your Smart TV and navigate to ‘Apps’ or ‘App manager’. The location for these settings might be different for different TV models/brands. It shouldn’t be difficult to find your TV Settings. However, you are facing trouble, refer to your TV Manual.
After you have located ‘Apps’ or ‘App Manager’ on your TV, select it. In the list of apps, look for ‘Disney Plus’. Select the application from the list and find the ‘Clear cache’ option. Clear the app cache by selecting this option. You can also select the ‘Clear data’ option if you want. The only downside to it is that you may have to sign into your account again after performing this step. You might also lose custom settings, if any. If y Once, you have cleared the app cache, Disney plus should start working properly.
Update to latest version
Check if there is any update available for Disney Plus. If there is, install the same on your device and check if the app still malfunctions. Also, while you are at it, check if any system update is available for your device. A system update will get rid of minor system glitches that can cause an application to not work.
Power cycle your router
Power cycling your router will refresh a weak internet connection that might be the reason for Disney Plus not working on your smart TV. Turn off your router and wait for a few minutes before turning it on. Connect the network to your TV and try accessing Disney plus.