It is quite common for ebtEdge card holders to encounter issues in the ebtEdge application, as it is full of bugs and issues. There are multiple reports from many users stating that the application fails to load, doesn’t sign them in, or lets them check their card balance. Now, to even access the features of the ebtEdge application, you will first have to add your Ebt card. But if the application is not letting you add it, here are a few effective workarounds you can try and fix the issue.
Do note that the workarounds provided in this guide aren’t guaranteed to work for everyone, as these are potential fixes and not guaranteed ones. The ebtEdge application has always been buggy and this unable to add card issue is one of the many issues that users frequently face. That being said, let’s get into the workarounds you should try to get rid of this problem.
Also read: ebtEdge app not working: How to fix it?
ebtEdge not letting me add card: How to fix it
Check whether the card is activated
The most basic and primary reason why your card is not being added to the ebtEdge application is that it has not been activated. Once you receive a new card via mail, you will have to call the number provided in the mail and then initiate the activation process. Only after successful activation can you add it to ebtEdge.
Wait for some time
If your card has been activated recently, and the issue occurs whenever you add personal details while registering, it is possible that the system has yet to add your details to its server. In that case, you will have to wait for a day or so and then try again to check if the issue persists.
Contact Customer Care
You can also try contacting the customer care team to relay your issue to them. The toll-free number for the same can be found in the mail that’s sent to you with the card, or you can access the official EBT website of your state to get access to the customer care number.
Restart the application
The issue can also occur if the application is not working properly. To fix it, you can try restarting it and then trying again. You can also restart your device to make sure there’s no discrepancy that might hinder the application’s functioning.
Change network connection
This issue can also occur if the network connection in use is unstable. So, it is advised that you switch to a different connection or try using mobile data while launching the application.
Use website
If you are unable to add your card to the ebtEdge application on your mobile device, go to the official ebtEdge website, and click on the Cardholder Login option. On the next page, enter your card details and then check whether you are able to log in. If yes, launch the ebtEdge application on your device, and then try adding the card. If you are unable to log in to the website via your card, then there might be an issue with the card itself. In that case, you can try canceling your current card and then ordering a new one.
Reinstall application
As a final resort, try reinstalling the application. Begin by uninstalling it from your device. To do so, tap and hold on the ebtEdge app icon on your phone, and then select App Info. Here, you should find the Uninstall option. Select it and then head over to the Play Store or App Store to download the latest version. Now, try signing in and adding your card.
For now, these are the workarounds you can try to fix the unable to add card issue in ebtEdge. If you find this guide informative, consider visiting Android Gram for more such interesting content.
