Can’t use the video date feature on Eharmony? Let us tell you how you can solve this problem and continue using it to meet new people.
Eharmony added the video date feature to their services in 2019, exactly when COVID started haunting the world. Before that, no one really preferred video chatting let alone on a dating website. But going out and exploring is essential to meeting new people. This wasn’t possible at all until very recently. Eharmony wasted no time in introducing this feature on their app and website.
From the perspective of a person stuck at home, a video date is the next best thing that can help them find a partner. But, what if the video dating feature on Eharmony does not work. While there are other video chatting platforms dedicated solely to it, other users might not be comfortable getting off Eharmony to chat with a stranger.
Hence, it is important that the Eharmony video date feature is always working. However, as far as apps go, basic troubleshooting is always needed. Keep reading the article and find out the best course of action for this problem.
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Fixes for Eharmony video date not working:
1) Clear cache:
This step can be applied to users on any platform. If you use the Eharmony website through the browser, click on the menu icon. And navigate to ‘History’. Clear all your browsing history and do not forget to select the cookies and cache files. After clearing the cache files, the video date feature on Eharmony should work flawlessly. For the app, simply head on to storage settings and clear cache for Eharmony. However, iOS users will have to reinstall the Eharmony app to clear the cache.
2) Check your internet connection:
‘Video date not working on Eharmony’ can be the result of a weak internet connection at your end. An easy way to check your internet connection is to load up a different app or website. Observe the functions of the app. An overall jittery experience will confirm that your internet connection is weak. Power cycle your router and check if the problem still persists. If it does, contact your ISP.
3) Allow the necessary access:
When you first use video date on Eharmony, you will be asked to grant access to the device camera and microphone. Make sure that all the necessary permissions are given to Eharmony on your device. If you are using the Eharmony app, you can manage the permissions within your device settings. Navigate to Privacy and look for the option called Permissions. Make sure that Eharmony has access to your camera and microphone. Restart the app to see if the problem is resolved.
4) Contact customer support:
If the fixes mentioned above did not work, contact the Eharmony support team. Just click here and read through their guidelines before reporting your problem. With professional assistance, your problem will be solved quickly.
