Can’t see the transaction for your F1 TV subscription reflecting on your account? Here are all the possible fixes for this problem. Find out what can be done when the F1 TV subscription is not working.
The F1 TV app is a one-stop mobile solution for Formula1 fans across the globe. It is an easy way for fans to access their favorite content through a website or the app. A great way to enjoy the race whenever and wherever the users want. With the level of accessibility it provides, F1 TV is a boon for its viewers. There are two subscription tiers available for the service. F1 TV Pro is only available in the US. Also, users in the UK can avail a special subscription category that only provides live telecasts. This information is important for this specific article.
Unfortunately, most apps come with bugs and F1 TV is not immune to them. Many users have reported that their subscription was not activated even after completing the transaction. The situation may seem scary for some users. But there is no reason to worry! Here is a list of the reasons and the solutions for this problem. Go through it carefully to see your subscription reflect on your account.
How to fix F1 TV subscription not working:
1) Check the region:
As mentioned earlier, there is a limit on the number of countries that can avail of this service. If you were using the app or website through a VPN, chances are that you may have been advertised about the Pro version of F1 TV. Getting hold of a Pro version outside of the US isn’t the best idea. Since the pro version is only available in the US, the service may refuse to activate for you. So make sure to keep that in mind! If you suspect this situation, you can drop a message for F1 TV support stating it and they should help you out.
2) Subscribe through F1 TV:
If you have subscribed through Google PlayStore or App Store, such problems can occur. To solve this, you will have to first cancel your subscription from the app store you purchased it from. If the money has been deducted and you haven’t been given access to the subscription, it is likely that your money will be refunded. You can simply choose to cancel the subscription from your app store so that you are not charged again.
If you don’t receive a refund, try submitting an appeal for a refund on AppStore or PlayStore, whichever you have used to buy the subscription, and state the reason clearly. Once you have canceled the subscription and received a refund, visit the official F1 TV website or download the app and buy the subscription through the direct service. This should instantly reflect the subscription on your account and let you access the content you deserve.
3) Restore purchases:
Users can find an option to restore purchases in the F1 TV app. Use that option to get your F1 TV subscription refunded. This can be useful if you cannot get the subscription to reflect on your account. Also, if you’ve bought the wrong subscription service. You can also contact F1 TV customer support to get this done easily. Simply head over here, and scroll down to find the option for live chat or email.