The importance of being able to control your bank transactions online or through your phone cannot be stressed enough. It is easy and very convenient. And the pandemic forced people to embrace online payment methods. So it is only time until online banking methods completely replace the traditional ways of banking. Following this trend, all the banks decided to launch their own app a tool for their customers. This is the same reason that compelled Fifth Third bank to have an app as well. The whole point of using banking apps is to make performing complex banking tasks easy. But what if the app decides to throw a random error instead?
There are no specific guidelines provided by Fifth Third that can be followed in case the app malfunctions. Hence, the options that users have, get trimmed a lot. However, here is a list of troubleshooting methods that work well on any app you may use. Continue reading the article to use those troubleshooting methods to fix the Fifth third app and continue banking.
Also read: Bank of America Error Code d0111 : How to fix and resolve ?
PNC online banking not working: Fixes & Workarounds
Fixes for Fifth third app not working:
Troubleshoot your internet:
Try opening other apps on your device. Look out for signs that can confirm a weak internet connection. If the apps take too much time to load in or are loading in with missing thumbnails and options, it is safe to say that your internet is either not working or is running slow. You can try power cycling your router. Turn off the router and unplug its power cable. Wait a few seconds and then plug the power cable. Turn on the router and connect your device to it.
If you are on a mobile device with a cellular connection, you should try toggling the “Airplane mode” on and off.
The connectivity will instantly improve with step. But if it doesn’t, contact your ISP for further assistance.
Check for server downtime alerts:
If your ISP confirms that there is nothing wrong with your internet connection, you should check if the Fifth third app servers are down. You can click here to visit Fifth third’s official Twitter account. Check if there are any updates on the page. Read through the comments on their most recent post to see if other users mention an issue with the Fifth third app. You can also search for “Fifth third app server status” and read through the user reports and website analysis. If the Fifth third servers are down, you will have to wait until the issue is resolved.
Clear cache files:
Clearing the cache files for the apps on your device should be a routine practice. But if you haven’t done that for the Fifth third app for a long time, here is how you can do it. On an Android phone, long press the Fifth third app icon. Select “App info” or the info icon(i). Now select “Clear cache” to remove the cache files.
On an iOS device, go to the Settings app > General > Storage > Fifth third app > Offload app.
After clearing the cache files, open the Fifth third app and check if it works.
Reinstall app:
Reinstalling the app is by far the best way to get rid of any corrupted apps. So if clearing the cache files does not help, the next step you should go for is reinstalling the app. Uninstall the app from your device and perform a quick restart. Once your device restarts, install the Fifth third app again and log into your account. Check if the problem is fixed.
Contact support:
If all the troubleshooting steps mentioned in this article fail to fix your issue, contacting Fifth third customer support is the way to go. Click here to contact Fifth Third support.
