Google Fi is a telecommunications service that is currently limited to only US-based users. The service is responsible for providing its users with all the basic requirements a user expects from a network operator. The basic requirements also include sending and receiving texts and calls, and a secure cellular network connection. However, if you are not able to receive messages or texts using the Google Fi service, immediate attention is needed. But, troubleshooting the service on your own can be difficult. Hence, here is a list of troubleshooting steps to help you fix a problem in receiving texts on Google Fi.
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Fixes for Google Fi not receiving texts:
Check the default app:
According to the information provided by Google, Hangouts can no longer be used for texts. Hence, if Hangouts is your default messaging app you will have to switch to Google Messages. Refer to your manufacturer’s protocol to change the default messaging app on your device and fix the problem preventing you from receiving texts on Google Fi.
Update the Google Fi app on your device. Keeping the service updated is important to avoid problems due to incompatibility. Go to Play Store and search for the Google Fi app. Check if the “Install” button under the app icon is replaced with “Update”. If it is, tap on it to install the most recent version of the app available.
Check coverage area:
You should also check the coverage area for Google Fi. To do so, click here. You will be taken to a map with the coverage information provided. Check the coverage for your region to make sure that the unavailability of service is not the reason why you are not able to receive messages on Google Fi.
Restart your mobile device to try and fix the problem bothering the reception of texts on Google Fi. A restart is easy to perform and quick. Hence, do that for your mobile device and observe the changes.
Turn on data roaming:
Make sure that mobile data and data roaming or roaming are turned on for your device. Mobile data on any mobile device is easy to switch on. Just tap on the internet icon and turn on the cellular data. To check data roaming go to settings > Network & Internet > Mobile network. Here, check if Roaming is turned on.
Do your contacts use an iPhone:
If your contacts are using an iPhone, confirm if they sent you the messages as an text. If they don’t do so, it can prevent the Google Fi app from successfully receiving text for you.
If the troubleshooting steps listed in the article did not help you fix the problem, then contact Google Support for further assistance with the issue.