Google Workspace is a tool used by businesses to improve productivity by using the various tools provided by it. With a set of different tools and features, Workspace makes it easy to manage and store data. Google Workspace includes a host of tools for business purposes and Gmail is one of them. However, Workspace’s Gmail app is more suited to business needs. Users can get a custom email address for their business and also manage bulk emails easily. Moreover, Google Workspace is synced with other business tools provided by Google. Sending and receiving emails is the most used method of communication for a business. That’s why it is necessary that this feature is available 24/7 with no room for errors. But if you have been facing difficulties when using Google Workspace emails, here are some troubleshooting methods that you can use. Read on!
Fixes for Google workspace email not working:
1) Suspended account:
You need to be retrospective about the problem before trying to use these troubleshooting steps. You may think that there is something wrong with Google workspace email. However, there is also a possibility that your account might be suspended. You should be notified about the suspension right after your sign in (admin account). Pay close attention to all the details mentioned by Google about the suspension. After finding out all the details for the suspension, follow through the steps to lift it.
You will have to sign in to the Google Admin console for your Workspace by visiting admin.google.com. Note that you need to have super admin privileges for the following steps. Go to Billing and select Payment accounts. Follow the onscreen steps suggested for removing the suspension. After a few steps you will be able to use Google workspace email without any problems.
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2) Changes in settings by host:
Since Google workspace helps organize a large group, there will be a network of devices and accounts sharing the same space. There will also be an admin account that has more privileges and options to establish command. If you do not use the admin account on your network, it is possible that your account was blocked by the admin account. Contact your domain host about the situation and rectify the problem.
3) Incomplete registration:
For every crucial step or action taken on the domain, the email address is verified by Google workspace. If you have recently bought a new domain or renewed your existing plan with Google Workspace email, you will have to verify your email address. This verification is crucial to keep using Google Workspace. Hence, check for notifications that prompt you to verify your email address. After the verification, you should be able to send and receive emails without any problem.
4) Server outage:
If none of the above steps work, there might be a server outage causing the ruckus. To check the server status for Google workspace, click here. If you find out that the Google Workspace server is down, wait for some time before trying to send or receive an email. However, server outages are extremely rare. So, in case the issue is still unresolved, contact support by clicking the question mark icon on the top-right of the admin console. Or, if you aren’t the admin, let the admin know about the issue you are facing.