UBank is an Australian bank and it operates as a division of National Australia Bank. The bank was established in the year 2008 and offers savings products and home loans over the internet and telephone. It is an online bank with digital home loan and banking offering. Applying for a home loan or savings account is very simple in UBank and this means there are no overheads linked with physical branches. They get to pass the savings directly to you in the form of good interest rates and no ongoing fees.
The home loan rates of UBank are very competitive in current landscape and they don’t hide anything. If you check their comparison rates, you will know that they match the variable rate across their Owner Occupier and Investor home loans because they are not into hiding anything like extra costs. The team of customer service advisors work out of the Sydney office to offer 100% local support across social media, LiveChat, Secure Mail and the phone. Offering the best possible customer experience is at the heart of everything all of their teams do at UBank and so they listen to their Advisors and customers to better understand how they can improve on the basis of what the customers need or want.
While making any online transaction, we get a SMS code which is required to authenticate the transaction. It is a secure way of ensuring that the one who is making the transaction is the actual owner of the account. However, users of UBank have recently reported that they are not receiving the SMS code while making online transactions. Users said that they try to make a transfer, they complete every step but in the last moment, they don’t receive the SMS code. A user said that he opened the mobile app and turned on the option of enabling notifications. But after that, the SMS codes started flooding in. Some users also said that they received the SMS code after the time of entering the code runs out. Well, if you are facing the same type of issue while making transactions in UBank, follow these steps to try and fix the issue by yourself –
- Make sure that your number is registered with the bank account.
- Contact your bank and see if your account has been deactivated for some reason.
- Ensure that you have registered your bank account for online transaction.
- Contact UBank customer care at 133080 (Australia) and +61287560855 (Overseas) or mail them at customer_resolutions@uBank.com.au and check if there is some bank server issue going on.