Users who have bought a cellular connection from Visible claim to be happy with its overall performance and features. But there is one problem that bothers many users. Many users have been dealing with an issue where they cannot receive any text messages on their Visible mobile connection. This issue has been bothering users for a couple of years. The fact that this issue was not looked into by Visible is a bit disappointing. Traces of this issue stopping people from receiving important messages can be seen all over the internet.
When exposed to a problem that hasn’t been fixed for years, users have devised their own unique ways of working around the issue. Even though the workarounds are not sure shot, it is worth the try and often show you the messages you are eager to see. Here are all the troubleshooting methods that are used by other experienced Visible users to fix their issues with receiving messages.
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Fixes to use when Visible is not receiving texts messages:
Send yourself a text:
This is a step that will help you identify the issue instantly. Save your phone number on your device. And whenever you suspect that the problem has started kicking in send yourself a text to see if you receive it. If you don’t, you can be sure that Visible is lacking in getting those messages through for you. Continue reading the article to learn how to fix it.
Turn on Airplane mode:
Turn on airplane mode on your device momentarily. Keep it on for a few seconds and then turn it off. This will refresh the network on your phone and get the messages delivered. However, there is a downside to this workaround. It does not last very long. Users might have to do this step a few times throughout the day to ensure that the messages are being delivered.
Turn off chat features:
As of now, this is the only fix that has kept things smooth for the users. Whichever third-party app you may use for sending out and receiving texts, this will most definitely fix the problem. Open the SMS app on your device and select the menu icon on the top right or top left corner of the screen. Select the option that reads “Chat Services/Features”. Now disable this option. Turning off chat features is the best way to fix this issue currently. And if that fails to fix the Visible text message issue, there is only one thing left to do.
Contact support:
Contact Visible customer support and report this problem to their representatives. Given that many individuals face this problem, a fix should have already been suggested. And reporting the issue should provide motivation for Visible to provide its users with one.
