Visible is great for a user who depends a lot on their cellular connection to access the internet. The internet is a necessary tool in today’s world and Visible makes it easy for its users to access it. With low cost and high connectivity, Visible provides everything that a user might expect from a cellular connection. However, there can be issues with it sometimes. And having a few troubleshooting steps handy when you need them is always a good thing. So here are some troubleshooting methods that will help when the Visible Phone service is not working.
Fixes for Visible Phone service not working:
Check coverage area:
The Visible mobile connection works on Verizon’s network. So there shouldn’t be any problems with the service. However, there are some regions where the Visible phone service may not be up to par. The regions with the strength of connectivity are shown in the following map. Check your region to see if it lacks connectivity. If it does, that is the reason why the Visible Phone service is not working for you.
Software update and compatible devices:
There are only a few devices that can smoothly connect to Visible. So it is possible that you are trying to connect using an incompatible device. Here(https://www.visible.com/shop/smartphones) is a list of the devices compatible with Visible. If your device is not in the list given by Visible, you will have to switch the device you use. And if you are using one of the devices mentioned in the list, check for software updates. One of the most important suggestions given by Visible is to keep your device’s software updated. This helps with keeping the service smooth and error-free.
Check if the Visible app on your device is updated. Go to the store on your device and search for the Visible app. Check if a more recent version of the app is available. Install it and then check if the Visible Service is still not working.
A quick way to reset a cellular network is to turn on the Airplane mode on your device momentarily. After a few seconds, turn it off. This will refresh the network and fix the service connectivity.
Visible also recommends restarting your device in an attempt to fix the service issue. Restart your device and then check if the service goes back to normal. If not, there is only one thing left to do.
Contacting Visible support can help you find specific solutions to your problem. Click here to get in touch with a Visible Service representative.