Can’t enjoy your favorite shows because for some reason BBC iPlayer is not working on your LG smart TV? Then consider this article as a guide to solve this issue almost instantly and effectively.
LG users have recently encountered a weird scenario where the BBC iPlayer has stopped working correctly on their device. Frequent stutters, lower picture quality, flashing lines on the screen are all a part of the problem. Usually, BBC iplayer is a great video streaming platform with a variety of content to offer. They also provide a unique library including original shows for the iplayer viewers. But, it is difficult to wrap your brain around a problem that pops out of nowhere. So, to help you out, here is a list of all the troubleshooting methods that you can use to solve this error on your LG smart TV.
Fixes for BBC iplayer not working on LG smart TV:
1) Reboot device:
Rebooting your device should be the first plan of action in this case. As you may never know if the issue is just because of a minor error or glitch in the system. The best way to resolve a system glitch is to reboot or hard reset. To reboot your LG smart TV, unplug the power cable from the wall socket. Now press and hold the power button on the TV for more than 30 seconds. Release the button and plug the power cable back in. Turn on your LG TV and launch the BBC iplayer app. If the issues have not been resolved, try the next step.
2) Update firmware:
Incompatibility can cause such unstable behavior from apps. If you haven’t updated the software on your LG smart TV for a long time, now is a great opportunity to do it. Check for any available updates on your device. Go to Menu > About this TV. Turn on Allow automatic updates and select the Check for updates option. If an update is available, follow the on-screen prompts to install it. After the installation is complete, launch the BBC iplayer app. This fix will most probably solve the BBC iplayer app issue on your LG smart TV. If not, try the next step.
3) Update app:
Updating the application itself is your next best bet to resolve any compatibility issues. Press the Home button on your remote and select the LG content store. Select Apps > MyApps and select BBC iplayer from the list. If there is an update available, select Update app. Wait for the installation to get completed and check the results.
4) Clear cache files:
Since you are reading this point, let’s assume that updating the app did not work for you. If so, try to clear the cache files associated with BBC iplayer on your LG TV. Go to Apps > Settings > Application manager > Select BBC iplayer app > Storage > Clear cache. Now restart your TV and launch BBC iplayer. Check if clearing the cache files solved the issue. If not, try the next step.
5) Check internet connection:
Check your internet connection by first connecting your TV to a different WIFI. The best way to do this is, turn on the hotspot on your mobile phone and use the cellular data. Connect your TV to it and play a video. If you see that the images and visuals are now clearing and the application is not jittery, your network is at fault. You can try to power cycle your router or contact your ISP about the issue.
6) Factory reset TV:
A factory reset is an aggressive step. But given that none of the above fixes worked for you, this might be your only option. Go to Settings > General > Reset to initial settings. Confirm the reset and wait for the execution. When the reset is done, you will have to set up your TV like it’s brand new. It’s a lot of work, but worth doing if it solves the issues with BBC iplayer on your LG smart TV.