The PS app acts as a boost for your gaming experience. You might not need it at first, but having it by your side will help a ton. The more explore the properties of the app, the more you tend to use it for functions that are done on the console. If you wish to search for a new game in the store, you can do it comfortably on your phone using the PS app. The app is specifically designed for Android and iOS platforms. However, PlayStation users can download the PS app on their computers using BlueStacks. BlueStacks is an emulator that replicates an Android device. Hence, it can be used to download an Android app on a device that is not meant for it.
You can download the PS app on your computer through BlueStacks and access the PlayStation network from there. The process is not that difficult and it actually helps if you prefer your desktop setup over the console for such tasks. However, some users have been bringing up a problem that is preventing them from using the PS app on Bluestacks. To put it simply, the voice chat available in the PS app is not working when used through BlueStacks. The error may seem like a huge problem. But all you have to do to fix it is follow the steps given below. Try the troubleshooting steps mentioned below on your device and fix the voice chat problem easily!
Steps to fix Bluestacks PS app voice chat not working:
1) Unmute on Bluestacks:
It is easy to miss out on smaller details when everything is so easy. This also goes for the sound settings on BlueStacks. The option to mute or unmute sounds on BlueStacks is present right on the home screen. Accidentally muting the sounds using that option can make you believe that the voice chat feature on the PS app is not working for you. All you have to do is click on the sound icon on the toolbar that is located at the right side of the BlueStacks window. If you somehow missed that before, now you know it’s always there for you to mute or unmute the sounds in BlueStacks on command.
2) Check the device sound settings:
Similar to the step given above, it is just too obvious to be noticed. But slight changes in the sound settings can lead to problems like yours. Right-click on the sound icon on the taskbar and open the sound settings. Turn up the volume for everything. It would be even better if you can turn up the volume for BlueStacks individually. You can do that by right-clicking the sound icon and selecting Open Volume Mixer. Turn the volume for BlueStacks all the way up. This should solve the Voice chat problems you are facing on the PS app in BlueStacks.
3) Check the Microphone settings:
Right-click the sound icon on the taskbar and open the Sound settings. Scroll down a bit to find the Sound control panel option. Go to the Recording tab and select your microphone and click on Properties. Now select Levels and turn up both the options that are in front of you. This should be more than enough to fix the Voice chat issue on the PS app that you are using through BlueStacks.