Can’t follow through with your payments on Chegg? Here are some things you can try when Chegg is not accepting your payment.
If you are a student who is looking for some help with their curriculum, Chegg is something that can help you out greatly. And not just students, subject matter experts can also be a part of its online community. Experts can partake in the community by answering questions posted by students. This helps the students gain knowledge from experienced people. While the experts get to share their knowledge for a monetary return.
Other than getting the questions answered, Chegg can also be used to avail rental services and online tutoring. With so many benefits, it is difficult to find a problem with the service. However, many users have raised their concerns about the inability to make payments for the service. Users claim that their payment did not go through and an error message popped up. The problem persists even when they try multiple times. If you have encountered a similar error on Chegg, read the potential fixes listed below.
How to fix Chegg not accepting payment:
1) Clear browser cookies and cache:
As you browse through different websites, the cache data and other junk files pile up on your browser. While files are cached to load up websites faster, they could also include outdated information and thus cause issues with payments. Hence, it is very likely that the reason Chegg is not accepting your payments is due to a corrupted cache file. Clear all the cache data and cookies stored on your browser and restart it. After that, try to process your payment again. This will most definitely solve the issue and let you make the necessary payments.
2) Use a different browser:
Using a different browser to make the payment will tell you if your default browser is at fault. If you are successful at making the payment with another browser, you will have two choices – either keep using the same browser to use Chegg or troubleshoot your previous browser to find the fault.
3) Switch between the app and the website:
If your payment was unsuccessful on the Chegg website, try using the Chegg app. Similarly, the users who were unable to make the payment through the app, try using the browser. Doing this allowed a few users to successfully make the desired Chegg payments. You should give it a try as well.
4) Check your billing address:
Users need to make sure that their billing address is the same as registered at the bank. A mismatch in details can lead to unsuccessful payments. Cross-check the billing address and if there are any differences, fix them. After that try the make the payment on Chegg again.
Lastly, check whether your credit card is at fault. Sometimes, faulty bank servers may cause a payment error to pop up on Chegg. You should also make sure that you are entering your card details correctly. If possible, try using another card or another method of payment. Payment gateways of websites or apps glitch at times, so if nothing works, it’s best to let it be and try again after a few hours.