This article is the only thing you will need to treat FB pay not working on your device. Just follow the troubleshooting steps given below.
Facebook/Meta is constantly trying to create different branches of services for its users. FB pay is also one of those many services. It lets users carry out transactions within Messenger or Facebook itself. But, since the past few months, users have been complaining about the feature not functioning the way it should. Users have reported that their payments are either being declined or not being processed. Moreover, for some Android users, the feature bugs out completely. The problem does not play favorites though. The FB pay not working problem has plagued all kinds of devices. So, it doesn’t matter if you’re an iOS or Android user. If you are facing this issue on your device, here are the ways to fix it.
Fixes for FB pay not working:
1) Check your activity:
Facebook’s support team asks its users to check if there have been suspicious activities on their accounts. This is the most probable reason for your transactions being declined. Facebook is very sensitive towards suspicious account activity and hence, locks transactions to prevent fraud. If you find any traces of a sign-in attempt from a different device that isn’t yours, change your password to something strong. And also log out of all other devices from your settings.
2) Re-register your payment details:
Remove the bank account/credit card/debit card details from FB pay. Register the account again. There might be a communication lapse between the app and your bank causing the problem. If this does not solve FB pay not working problem, try the next method.
3) Clear app cache:
If you are using the app on an Android device, tap and hold the Facebook or Messenger application. Tap on App Info > App data > Clear data > Clear cache. Choosing to ‘Clear data’ entirely is also fine. You will only have to log in again. On an iOS device, go to Settings > General > iPhone storage. In the list of applications, look for either the Facebook app or the Messenger app. Tap on it and select ‘Offload app’. Once done, relaunch the app. This should solve the error for most users. But if it doesn’t, try the next solution.
4) Reinstall the app:
Try uninstalling the application from your device to fix the issue. This will delete all the app data from your device and hopefully clear any corrupted files as well. Install the application again and sign in with your credentials. This should fix the FB pay transaction errors. If not, try the next method.
5) Contact your bank:
Contact your bank to try and find out whether an internal bank issue may be causing this situation. It is possible that your bank is unable to authenticate the transaction attempts from the app. This can result in the FB pay not working on your phone. Complete the necessary formalities with your bank to continue using the FB pay feature.