Setting up the compact GoPro Hero 9 to get the perfect angle can be difficult. But that is not a problem for the users who use the GoPro app to get a preview of the frame that is being recorded by the camera. You set the camera down, position yourself, and take fantastic pictures and videos after taking a look at the preview. This is a very handy feature and helpful if you want to record a video all by yourself. But, a problem with the preview feature on GoPro Hero 9 has surfaced recently.
Some users have tried to discuss this problem on GoPro community forums. After reading through a few descriptions, it is safe to say that users affected by this issue heavily depend on the preview feature. If the GoPro Hero 9 Preview is broken for you as well, try the troubleshooting steps given below and fix the problem quickly!
How to fix GoPro Hero 9 preview not available:
1) Reinstall the GoPro app:
Uninstall the GoPro app from your device. Now reinstall it from the respective apps store. Sign in and connect your GoPro. Now check if the preview feature works correctly.
2) Restart devices:
If reinstalling the GoPro app did not solve the problem, restarting both the devices can also be an option. Restart your camera as well as the device on which you are using the GoPro app. A quick restart usually solves many minor issues with devices. After restarting your GoPro Hero 9 and your phone, try using the preview feature. It should work without any errors or disturbances.
3) Hard reset the camera:
Remove the battery and SD card from the camera. Leave the camera like that for about 5 minutes. After that, insert everything back into the camera and turn it on. This time when you connect your camera to the app, you should be able to see a preview of the image.
4) Check the Wi-Fi bandwidth:
One of the most important things needed to use the preview feature is a direct Wi-Fi connection between the two devices. But the Wi-Fi bandwidth has to be set to 2.4 GHz. Go to the connectivity settings on your GoPro and set the Wi-Fi bandwidth to 2.4 GHz. Now try connecting your GoPro Hero 9 with the app and check if the preview for your camera is visible.
5) Contact support:
If none of the fixes mentioned above solves your problem, contact the GoPro Support team to seek the necessary advice. They will help you through every step of solving the issue. They might also get your GoPro Hero 9 replaced if the preview error does not seem to budge.
