Wireless home devices usually have a companion app to make it easy for the users to control and operate them. The same goes for tp-link devices as well. The Kasa app is a companion app that allows users to control, monitor, and use their connected Tp-link devices remotely. You don’t necessarily have to be away. It’s just a feature you can use if and when you need to. The app can be easily used on an iOS or Android device with just a few basic setup procedures. But what if the app doesn’t work the way you need it? Well, apps can often be subjected to errors. Hence, if the Kasa App is not working on your Android mobile for a reason you don’t know, here are all the troubleshooting steps you need!
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Fixes for Kasa app not working on Android:
Restart app and device:
Close the Kasa app on your Android device. Swipe from the bottom of your screen to the middle to trigger the list of recently used apps on your device. Remove the Kasa app from it. Now restart your device. After restarting your device, open the Kasa app and check if you can use it without any problems. However, if the problems continue, try the next step.
Check connectivity:
Are you observing any irregularities or fluctuations with your internet connection? A good indicator of it would be reduced loading speed and jittering in online services for the app’s on your device. This also includes apps other than Kasa. If all the apps on your device seem affected, it is most probably due to a slow internet connection. Contact your ISP to confirm the suspicion and ask them to help you fix any problems with your network.
Force stop and clear app cache:
On Android devices, users can easily force close an app and clear it’s cache files to solve problems caused by corrupted files. Long press the Kasa app icon on your device and select the info icon. Now select the “force close app” option. After that, select “clear cache” to clear all the temporary files stored on your device by the app. Now open the Kasa app again and observe it’s performance. For almost all the users, this step would be enough to fix the problems with the Kasa app.
Reinstall the app:
Another way of making sure that all the corrupted files have left your device is to reinstall the app completely. Press hold the Kasa app icon on your Android device and select the Uninstall option. After uninstalling the app, go to Play Store and install the Kasa app again. Log into your account and connect your devices to the app and check if it works.
Contact support:
If the troubleshooting steps listed above did not help, contact Kasa support by clicking here. Since the app is not working even after the troubleshooting steps, contacting support is the best option.
