The Nest Cam is one of the most well-known security devices that are used mostly for monitoring outdoor activities. There are quite a few variants available for the device. But mostly, the ones that are used are wired or wireless cams. The cameras can also come with a battery to help them function even when there isn’t a uniform power supply. But if those Nest Cam battery is not charging, use these troubleshooting steps to fix the problem.
Fixes for Nest Cam not charging:
Check the cables:
Many users facing this issue were able to fix it by changing the cable which they used to connect the camera to the power outlet or adapter. The default cable that comes with the camera is not suitable for outdoor usage. It is possible that the cable fails to perform due to environmental stress or some other similar issue. In that case, changing the power cable will solve the Nest Cam charging issue for good. You should also check the power adapter. For the users who don’t know, the power cable and the adapter provided to charge the Nest Cam battery are not weatherproof. So there is a chance that they might get damaged from prolonged outdoor use. Here is a list of compatible cables and adapters you can use with a Nest Cam.
Check the power source:
The power outlet which is being used to source power for the camera should also be checked. It is easy to look over minute details that can give away huge clues for the problem. Try connecting a different device into the outlet to check if the outlet is still functional. If the outlet fails to power any device, let alone your camera, you will have to get it fixed. Once, the power outlet is fixed or replaced, the Nest Cam will not face an issue in charging.
Google’s support page mentions that users may find it difficult to successfully charge their Nest Cam if the temperatures drop to 32° F or 0° C. The camera will charge very slowly in such freezing temperatures. So this is something that a few users might need to take into consideration.
If you can see a message that reads ” Device offline due to battery issues”, immediately contact customer support. You can click here to access the help necessary for fixing the charging issue on your Nest Cam.