Are you seeing a ‘general authentication error’ while trying to access the OkCupid app? Well, it’s not a fairly common problem, if you ask us. But we can surely help you find the reason and the appropriate troubleshooting technique that works for your situation. But before you jump to the conclusion that this is a bug, it is important to know that it could be just a temporary glitch.
You may face this error when trying to access a part of OkCupid that is not authenticated for you to use. For example, if you match with a person and that person unmatched you, you may still be able to pull up the chatbox, but you will not be authenticated to send a message to that person. Hence, in that situation, you may face a ‘general authentication error’ in OkCupid. However, this was just one example among the many possibilities.
How to fix the general authentication error in OkCupid?
If you cannot open the app, log in, or access a part of the app due to a ‘general authentication error’, first try restarting the app. If restarting doesn’t help, here are the only troubleshooting tips you’ll require:
1) Restart your device:
Try rebooting your device: PC or mobile. This will help fix minor software glitches that could be causing an issue with the authentication process in the app. Launch OkCupid and check whether the issue persists.
2) Update OkCupid:
If you haven’t installed recent patches, do so now. Developers usually address many issues via patch updates. Hence, completing them may resolve a problem that’s causing a ‘general authentication error’.
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3) Check whether your account was restricted:
OkCupid is very strict when it comes to its TOS and Community Guidelines. As a result, many users are often restricted or banned from using their accounts, sometimes without proper notifications. Although there’s no adequate proof, it does seem like OkCupid shadowbans accounts. In such cases, you may see a general authentication error. Some users have suggested using an incognito browser to use OkCupid in such instances. But this may not work for many.
4) Reset your password or try using a different login method:
If you cannot log in, reset your password and check whether the issue persists. If you have linked more than one login method to access OkCupid, you can try using an alternative login.
5) Reinstall the OkCupid app:
Firstly, check whether you are able to browse OkCupid via a browser without facing the error. If you aren’t, it is probably a bug in the app. Try reinstalling the OkCupid app.
If none of the above seems to work, drop a mail at support@okcupid.com for an official resolution.
