If you own a Samsung TV, there is a very low chance that you have never used Samsung TV Plus, the 100% free ad-supported Smart TV video service by Samsung. From news to sports and entertainment, Samsung TV Plus is the answer to all your viewing needs. But what if one day, you open the application on your TV, only to encounter the “Samsung TV Plus not available due to network problem”? That’s a sore sight, and if you have a game to watch, you would be frustrated. That’s quite obvious. So, let’s see what this issue is, why it occurs, and how to fix it for good.
Now, this issue can be caused by a variety of factors, including a faulty network or faulty hardware. Although the chances of this issue occurring due to faulty hardware are quite low, it is still possible. Anyway, below we have shared a few workarounds you can try to fix the issue on your end. So, continue reading.
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Samsung TV Plus not available due to network problem: How to fix it
You aren’t the only one encountering this issue while trying to view content via the Samsung TV Plus application. Multiple users spanning across various regions have reported the same, which makes it clear that this issue is widespread, and has affected a lot of users. That being said, the workarounds we have shared here did fix the issue for the majority of the users, which is why we are hopeful that after trying these, the issue will be fixed for you as well.
1) Restart TV
Well, you might have already tried this basic troubleshooting step, still we recommend giving your TV another restart just one more time. After a reboot, check whether it is connecting to your Wi-Fi.
2) Check Wi-Fi
Before you try any other workaround, you must make sure that your TV is connected to your home Wi-Fi or any active network. This is essential because Samsung TV Plus requires a consistent and fast internet connection to function, and failing to access one will result in this error. If your TV isn’t connected to the Wi-Fi, enter the correct Wi-Fi credentials to connect to the network, and then check. You can also try connecting it to a different network just to check whether the issue is with the Wi-Fi connection or your TV. In addition to this, give your router a restart as well.
3) Reset Network
This is one of the most popular and effective fixes for the “Samsung TV Plus not available due to network problem” issue that users have reported. To fix the problem, you will have to reset the Network Settings of your TV and then check whether the issue is fixed. How? Follow these steps:
- First, go to the Settings menu of your Samsung TV.
- Next, find and select the General option.
- Once the General option is found, press the OK button on your remote.
- Next, select and press “OK” on the “Network” setting.
- After this, select the “Reset Network” option.
- Now, select the “Reset Network Settings” option and then select Yes.
This will reset the network settings of your TV, after which you will need to access the Samsung Television Network Settings menu and connect it to Wi-Fi. Once done, launch the Samsung TV Plus application to check if the issue persists.
4) Manually Set DNS
Another workaround worth trying is to manually adjust the DNS settings of your TV. The DNS setting can be found in the Network tab of your TV’s settings menu. Here are the recommended DNS Addresses you can apply:
- 8.8.8.8 (Primary)
- 8.8.4.4 (Secondary)
5) Set IP Address as Static
For this workaround, go to the Network Settings menu of your TV, by accessing Settings > Network > Network Settings > IP Settings. Here, find the IP Address option. Here, if it has been set as Dynamic, make sure to change it to Static and then connect to a network. Now, check if the same issue persists.
6) Buttons sequence
A user on the official Samsung forum shared a sequence of buttons to be pressed on the Samsung TV remote that might be effective in fixing this issue. So, why not try it as well? To start, begin by pressing the following buttons:
- MUTE
- Return
- Volume up ( + )
- Channel up ( ^ )
- MUTE
After this, access the Smart Hub, and hopefully, the issue should be fixed.
7) Check router placement
If you don’t already know, the connection between your router and TV should be within a 15.2 m range with no obstacles. Make sure that these conditions are satisfied, else, the Wi-Fi connection might get disconnected, resulting in this issue.
8) Check Date and Time Settings followed by a Self-Diagnosis
It is also possible that the Date and Time Settings of your TV are incorrect, due to which it is unable to access the internet, even after being connected to a network. To check this, go to the Settings menu of your TV, and then select General. Here, select the System Manager option. Now, press the OK button while selecting the Time option, then on Clock. In the Clock menu, make sure that the Clock Mode setting to set to Auto. After this, go to Settings > Support > Device Care > Here, select the Start Device Care option, and wait until the process is complete.
9) Reset TV
If none of the workarounds have been helpful, then you can try resetting your TV. Doing so is quite easy. Go to the Settings menu again, and select General. In the General menu, you should come across the Reset option. To initiate the reset, you might be prompted to enter a PIN. By default, it is 0000. Enter it, and then confirm the selection. After the reset is completed, the issue should no longer persist. In certain models, the Reset Option is present in the Device Care menu, accessible via the Support tab.
Well, with these workarounds, we hope that you are able to fix the “Samsung TV Plus not available due to network problem” issue. If you find this guide informative and helpful, consider visiting Android Gram for more such interesting content.
