Unable to subscribe to your favorite content creator on Twitch? Well, that’s sad and unacceptable. As it happens, ‘not being able to subscribe’ is not an uncommon Twitch glitch. Many users have reported running into this error over the years. The error message usually says “Unfortunately we cannot process your payment at this time“. If you are a Twitch regular and unable to subscribe to a channel, it could be a problem on your side too. Don’t worry; we will help you get through this problem as soon as possible!
Twitch’s subscription plans come with a lot of benefits for fans trying to interact with their content creators more closely. Of course, you can choose to support your favorite creator using bits. But bits don’t include extra perks like custom emotes, earn loyalty badges, and more. Creators can also add extra benefits to their subscription tiers like ad-free viewing and you will also be able to participate in subscribers-only events.
Subscriptions come in three pricing tiers- $4.99 (Tier 1), $9.99 (Tier 2), and $24.99 (Tier 3). Tier 2 will include all Tier 1 benefits plus more of the fun. Similarly, Tier 3 will include Tier 2+Tier 1 perks and more. The benefits will vary from creator to creator, as they are the ones who set perks. And if you already pay for Amazon Prime, you can take advantage of the same and subscribe to an eligible channel for free. All this is tempting, but what if you aren’t able to subscribe to a Twitch Channel? Keep reading to know some troubleshooting steps.
What to do if Twitch is not allowing you to subscribe?
If you are seeing a payment error, check whether your bank’s servers are up and running. If possible, try using a different payment method. There are a lot of payment method options in Twitch, including Amazon Pay, PayPal, Xsolla, and some gift cards. You also have the option to subscribe to monthly, quarterly, or half-yearly plans. Make sure your payment method is not restricted in any way. For example, PayPal may mark your account as “high risk” which may pose problems while buying a subscription. In addition to these, make sure you aren’t using any sort of VPN or location spoofing tool while trying to buy a channel subscription on Twitch.
There are a few other workarounds you can try:
1) If you are facing the issue on a particular platform, like your TV or your phone, try using the website on a computer browser or vice versa.
2) Try clearing browser cache and cookie data and try again.
3) As mentioned before, disable VPN apps.
4) Check your network connection.
5) If the subscription is still not going through, it could be a bug. Check forums like Reddit, or ask your friends whether they are facing the same issue. If it’s a bug or a server outage, Twitch will usually fix the problem within a day. So, try subscribing to the channel after the issue is resolved.
Lastly, if none of the above works, contact Twitch Support and mention the issue clearly.