Apart from providing its users with a bunch of different features and services, Xfinity also makes sure that its services are easily accessible. Accessibility in today’s time is only defined by the number of devices a particular service supports. And Xfinity does not hold back when it comes to it. The Xfinity mobile app has a huge list of supported mobile devices. Users can change or manage their plans from anywhere with the Xfinity mobile app. It is the best tool to help you manage your data plans and even buy new ones while on the go. Hence it is very important for the Xfinity app to work no matter what. However, that is being proven wrong by the recent glitches. The Xfinity mobile app hasn’t been working for some users and it’s difficult to point out a particular reason.
So, to fix the problem, we will take a look at some of the basic troubleshooting steps that are used to fix an app. And we’ll also take a look at the troubleshooting steps suggested by Xfinity’s support page. Let’s get straight into it!
Also read: Xfinity Stream App not working on Roku: Fixes & Workarounds
Comcast Xfinity Error Code xre-03121 : How to fix it
Fixes for XFINITY mobile app not working:
Your internet connection is the first thing that you should check when you run into a technical issue on your device. Open other apps on your device and observe their performance. If other apps are not working as well, power cycle your router. Simply turn the router off and unplug its power cable. Keep the router like that for about 30 seconds and then plug the power cable back. Check if the internet works. If not, contact your ISP about the situation. After the internet is fixed, the Xfinity Mobile app should work properly.
Logout and log in:
Log out of your Xfinity account and log back in. Re-logging into your account should reset any profile preferences. After logging back in, the Xfinity mobile app should work like a charm.
Press and hold the Xfinity mobile app icon on your device to access more options. From there, select “App info” and then delete the cache files for the app. After deleting the cache files, the app should work just fine.
The Xfinity support page recommends users reinstall the app. Uninstall the Xfinity app and restart your device. After the restart, install the Xfinity mobile app and then sign into your account. Check if the app is working correctly.
For support regarding the Xfinity Mobile app, you can call (888) 936-4968. A representative will be able to guide you through the troubleshooting steps to fix the app.