Is the CBS app not working for you on your Samsung TV? Don’t worry; it’s usually a minor bug and nothing that cannot be fixed! Most of the time, it’s just a pending update or a simple throttle in the mechanism which causes the app to throw a playback error. If the CBS app is not launching, throwing an error, or crashing for you on your Samsung TV, read this article till the end for a complete troubleshooting guide.
The CBS app is a portable option for users to watch CBS shows and Live TV on the go! You can install the app on most devices – Smart TVs, Android TVs, and mobile devices, Roku, and Firestick. While you can access some free content, most popular TV shows like NCIS and FBI are accessible only through a valid TV Provider subscription. If you are unable to watch your favorite CBS show on your Samsung TV, keep reading to know how to fix it!
How to fix the CBS app not working on Samsung TV?
1) Restart the CBS app:
If you are seeing a blank screen, an error code, or cannot access a particular show due to a playback error, simply restart the app and check whether the issue persists. This seems to solve most minor throttles in the app. If you are using a particular TV Provider app such as Paramount Plus (formerly CBS All-Access), Hulu, or Youtube TV and facing issue with the CBS shows in it, restart it and check whether you are able to play content from CBS.
2) Check network connection:
Make sure that your internet connection is working fine. If your network connection is unstable, you may see an unexpected error or a sudden crash. Reboot your router and modem, and check whether the CBS app is working now.
3) Sign out of the CBS app and sign back in:
This simple step also helps. Simply sign out from the app and sign back in. Also, if you are using the app without signing in, try adding an account and check whether the issue persists.
4) Cold boot your Samsung TV:
On your TV remote, press and hold down the power button until the TV turns off and then turns on. Or, you can unplug your TV from the wall socket and let it be for around a minute. After that, simply plug your TV back in and let it switch on. Now, try launching the CBS app.
5) Reinstall the CBS app:
Navigate to Apps and then select Settings [top-right]. Here, find the CBS app and choose to Delete it. Now, return to the homepage and search for the CBS app. Select Install to perform a reinstallation.
6) Update your Samsung TV software:
Navigate to Settings > Support > Software Update, and then select Update Now. A pending software update can cause the CBS app to throw an error. Once done, try launching the app and check whether the issue persists.
7) Set your Samsung Network Settings correctly:
According to an official, the DNS configurations in your Samsung TV play an important role when it comes to streaming CBS content/Paramount Plus. In this case, your ISP’s recommended DNS settings should match the DNS settings in your Samsung TV. For help in this matter, you will need to contact your ISP. Or, you can check how other users tackled this problem.
7) Reset Smart Hub:
If none of the above works, the last resort is to reset Smart Hub on the Samsung TV. Navigate to Settings > Support > Device Care > Self Diagnosis and select Reset Smart Hub. Once done, try launching the app again.
If none of the above troubleshooting tips seem to work, it is most probably a bug on CBS’s or Samsung’s side that needs to be fixed. It could also be a server outage or bottleneck on CBS’s side. In both cases, there’s nothing you can do, except wait! Or, you could report this dilemma to CBS Support and let them help you out.