The Nest app is a companion service that helps users fluently control the smart devices that are installed around their houses. It can be used to access more benefits by subscribing to the Nest Aware plan. The Nest Aware subscription adds more recording time and video play features for the users to access. There are two tiers of subscriptions available for Nest Aware. Users can select a subscription based on their expectations of the service. But when a customer pays for a service, they expect it to deliver the performance that is expected or at least a decent performance that justifies its price. However, some users have been facing an issue with the Nest Aware subscription where it is failing to record the footage delivered by the user’s security camera.
This problem directly poses a problem in keeping your house safe. Hence, getting this fixed is very important. So here are some troubleshooting steps that can help you get through the problem.
Fixes for Nest Aware not recording:
Update the app:
This particular issue was very prominent at the end of 2021. And since then, there haven’t been any statements released by Google about the status of this issue. Hence it can only be expected that the problem was dealt with in an update released for the Nest app. So make sure to update the Nest app when the Nest Aware subscription is not recording any videos from your camera. The update should solve the issue for many of the users. But if it doesn’t, try the next step.
Re-subscribe to Nest Aware:
The Nest Aware subscription is important if the users want to continue recording the images that are captured by their camera. Hence if your Nest Aware subscription period has ended, buy the subscription again to continue enjoying the features offered by it.
Other basic troubleshooting:
Some troubleshooting steps that can help with the problem include checking your internet connection and checking the power connection to the cameras. To confirm a problem with your internet connection, try opening other apps on your device. If they fail to load or load a lot slower than usual, you can be sure that your internet speed is lacking. Call your ISP and ask for the problem to be fixed. When the internet starts running at the normal speed, the problem with recording footage on Nest Aware will be fixed as well.
If you have a wired camera, you need to check if the power cable is connected to a working socket. Also, check for physical damage to the power cable.
If none of the suggestions given in the article helped you fix the issue, it is best for you to contact Nest support.