It is not possible to keep an eye out for dangers that might approach your doorstep. And why would anyone try to physically monitor their house when they can easily do it with devices like the Nest Cam. The Nest Cam is one of the best security devices currently available in the market. It fulfills all the basic necessities a user will expect when buying a security camera. The range of products offered by Nest can be easily controlled using the Nest app. However, all these benefits can only be counted when the device offered by Nest works perfectly. But when the Nest Cam installed in your home doesn’t work, here are some troubleshooting steps.
Also read: Nest Cam not charging: Fixes & Workarounds
Nest Cam not connecting: Fixes & Workarounds
Fixes for Nest Cam not working:
Restart:
Restarting a Nest Cam really depends on the type of device. The protocol for restarting a Nest Cam is different for different devices. We have listed down the most common methods that can be used for a restart.
The easiest way to restart your Nest Cam(Nest Cam IQ or Dropcam) is disconnecting its power cable from the adapter. Wait for about 10 seconds and then plug the power cable back into the camera. This will restart the camera and let you perform the setup steps again. This should fix any basic issues with your Nest Cam.
Other method of restarting the Nest Cam is pressing the button in the pin hole. The position for this pinhole can be different for different camera devices. But most probably, the pinhole will be behind the camera. For a Nest Cam with battery or floodlight, press and hold that button for 5 seconds. You can use a paperclip to do so. For the Nest indoor camera, just press the button once. You don’t have to hold it. This will also restart the camera and fix any minor problems with the camera.
Factory reset:
A factory reset is a lot different than a simple restart. The following things will be completely wiped after a factory reset – Personalized settings, entire video history and snapshots, and wifi network details. If you are fine with losing the details mentioned above, you can go ahead with a factory reset. To perform a factory reset, make sure that you camera is connected to a power supply. Find the small pinhole behind your camera. Press the button using a paperclip. Hold the button down for about 15 seconds. The camera should now appear offline on the Nest app. Now go to the Nest app on your phone. Select the Nest Cam that isn’t working, from the list of devices. Take a screenshot of the settings you want. Then go to Settings > Remove Device > Confirm. Now perform the steps to setup the camera. After the setup, the Nest Cam will work without any problems.
Contact support:
If your Nest Cam still doesn’t work after the troubleshooting steps, contact Nest support. It is quite possible that your situation needs special attention.
