Along with a bunch of other services, Xfinity has a branch providing home security services as well. It helps users manage their security cameras with the Xfinity Home app. The XFINITY Home app can be used on an Android or iOS device to manage compatible security devices around the house. Security is a serious matter for everyone and should not be taken lightly. However, a problem with the XFINITY Home app can compromise the security of your house. No one would want that to happen. It is easy to get overwhelmed when faced with a technical issue. But let me assure you that the following article will tell you exactly how you can fix the XFINITY Home app. Read through the fixes listed below carefully to find out.
Fixes to use when the XFINITY Home app is not working:
Cross-check system requirements:
Every app has a minimum requirement for it to work on any device. If the device fails to fulfill those primary demands, the app will not work as expected or won’t work at all. As for the XFINITY Home app, the device OS should be a compatible version. The OS version for Android devices has 5.0(lollipop) or above. And for an iOS device, version 9.0 or above will do. If your system does not fulfill these requirements, the XFINITY Home app will not work. You will have to consider changing your device.
There is a limited list of devices that are compatible with the XFINITY Home app. Click here to go through the list of cameras that are supported by the XFINITY Home app. If you are not using a camera recommended on the page, then that can prevent the app from functioning as it should.
A basic troubleshooting step that helps in fixing a bunch of weird technical errors is updating the service. In this case, you will have to update the XFINITY Home app. Go to the Play Store or App Store and search for the home app. Click on it and then check if there is an update lined up. If there is, install it and check if the app is fixed.
If there are no updates for the app then reinstalling it is your next best option. Uninstall the app and restart your device. After the restart, install it again and make sure your house is safe.
Contact customer support:
If the troubleshooting steps mentioned in this article do not fix the problem for you, it is in your best interest to contact Xfinity customer support. They will be able to provide you with a fix specific to your issue.