The Xfinity My Account app is an easy way for users to manage their Xfinity accounts. Because there are many services provided by Xfinity, it can become difficult for users to manage and maintain them. But with the Xfinity My Account app it is easier than ever. The app has all the necessary features to help you pay the bills and receive necessary updates about the service linked to your account. But for some reason, users have been facing issues with the Xfinity My Account app recently. The majority of the affected users are new to the service and have no clue how to fix their problems. Another interesting thing to consider is that most of these problems revolve around the inability to sign in.
It hasn’t been a lot of time since the problem with the Xfinity My Account app surfaced. Hence there isn’t much information about the fixes for its problems. But here are some things tried by the users that helped them fix the issue. Go through the list below and try the troubleshooting steps mentioned to fix the Xfinity My Account app.
Fixes for Xfinity My Account app not working:
Re-verify your account:
The users who have already created an account on the Xfinity My Account app and are not able to sign in can use this step. It is difficult to state why the authentication of the account gets compromised. But this is the step that will help you fix it quickly. Click here and verify your account by following the steps on the screen. Once you receive a confirmation through either a text or an email, try logging into your account on the Xfinity My Account app. This time you will be able to log into your account with ease.
Check your internet connection:
Your internet connection is the problem more often than you can imagine. A slow internet connection can make it look like there is something wrong with an app. The easiest way to fix that would be to power cycling your router. Turn off your router and wait for a few seconds. After that, turn on your router and check if the internet is fixed. You can also try contacting your ISP to discuss the problem.
Try generic troubleshooting methods:
Some frequently used troubleshooting steps in fixing an app are – Restarting the app, restarting the device, and reinstalling the app. All of these steps are pretty straightforward. But none of the users going through a problem with the Xfinity My Account app seemed to try this. And neither did the Xfinity representative ask users to perform any of these steps as a fix. But it’s still worth a try because you never know what can fix a technical glitch for you.
If the suggestions given above were of no use to you, contacting Xfinity support is your best chance of fixing the problem. Click here to go to the Xfinity support page and raise a dispute about your problem.